Terms of Service

Last Updated: January 1, 2026

1. Agreement to Terms

By accessing or using the website of Plumbing Ankeny (https://plumbingankeny.com) or by engaging our plumbing services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.

2. Services and Estimates

Plumbing Ankeny provides residential and commercial plumbing services across Ankeny, Polk County, and Central Iowa under Iowa Master Plumber License #0038924. Estimates provided online or over the phone are preliminary assessments based on customer-provided details. Final binding quotes require an on-site physical evaluation by a licensed technician before work commences.

3. Emergency Service & Response Times

While our emergency dispatch operates 24/7, estimated response times (e.g., 15–30 minutes) are targets subject to active traffic conditions, severe weather (such as Iowa blizzards or flooding), and regional call volume. We prioritize active catastrophic flooding and safety hazards.

4. Warranties and Guarantees

We stand behind our craftsmanship with our 100% Satisfaction Guarantee. Specific manufacturer warranties for installed equipment (such as water heaters, sump pumps, and fixtures) are governed by the manufacturer's written warranty policies.

5. Customer Responsibilities

Property owners are responsible for providing clear and safe access to plumbing fixtures, cleanouts, main valves, and electrical panels. In rental or commercial properties, the person approving service must have the legal authority to authorize repairs.

6. Limitation of Liability

To the maximum extent permitted by applicable Iowa law, Plumbing Ankeny shall not be liable for pre-existing structural defects, concealed corrosion, undocumented unpermitted work by prior contractors, or secondary water damage occurring prior to our arrival on-site.

7. Contact Information

For questions regarding these Terms of Service, contact our office:

Plumbing Ankeny
3607 NE Otterview Cir
Ankeny, IA 50021
Phone: (831) 290-4327
Email: service@plumbingankeny.com